Selecting and Evaluation Contact Centre Technologies

Wednesday, December 2, 2015 - 5:15pm
FREE WEBINAR: SELECTING & EVALUATION CONTACT CENTRE TECHNOLOGIES   Given the vast array of contact centre technologies and solutions being offered to contact users and operators, the specification of actual functional requirements, the technical specifications, the integration requirements and other sp...
Webinar - On-Demand

Cost Centre to Value Centre to Revenue Centre

Wednesday, December 2, 2015 - 7:30pm
FREE WEBINAR: FROM COST CENTRE TO VALUE CENTRE TO REVENUE CENTRE   Gone are the days when the organisation’s call Centre or contact centre could exist and operate purely as a cost centre. Against the background of soaring labor, infrastructure and operational costs and the realities of ‘headcount freeze’, ...
Webinar - On-Demand