Contact center solutions for the retail banking and financial services industry
Over 400 financial services companies call on Interactive Intelligence for proven contact center and communications solutions.
Build stronger customer loyalty and achieve customer service goals
Today’s consumers demand a highly personalized experience, especially with their financial institution.
- Allow customers to communicate via their preferred channel – phone, chat, email, SMS, fax and more
- Match each customer with the best possible agent across every channel
- Conduct proactive outbound calling and SMS campaigns for fraud alerts, low balance notifications
- Optimize your workforce with quality monitoring and agent scheduling
- Measure and improve performance with monitoring apps and reporting dashboards
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