This study revisits the question of TCO for both cloud and premise-based systems in contact centres over a five-year span, using new pricing data that reflects the significant downward pressure on cloud technologies since 2013.
Looking for a powerful, proven contact center solution? You’ve come to the right place
Providing high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center.
To successfully meet customers’ expectations you need a unified approach for handling multichannel customer interactions with real-time visibility into performance and tools to better manage employees.