Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Report
A recognized leader seven years in a row.
Modern customers demand modern communication. Unfortunately, many business are working with the same systems they bought a decade ago.
Whether you’re looking for contact center software to better connect with your customers or simply collaboration tools to enable teamwork, Interactive Intelligence will keep you on the cutting edge.
Social media, FaceTime, WhatsApp: Modern customers have an endless array of ways to connect with one another. To keep them happy, you need to meet them where they are.
Interactive Intelligence contact center software isn’t just multichannel. It’s a multimodal powerhouse, enabling you to keep customer information, agent reporting and queues in one holistic view, no matter what channel they are using—or how many they’re using at the same time.
It’s time to reimagine the workday with real-time productivity solutions that makes teamwork easier than ever.
Bring your collaboration and communication into a single workstream. Give your team everything it needs to excel.
In a digital world, both internal and external communications need to happen quickly, consistently and on a variety of channels.
PureCloud Communicate keeps you connected. Call or chat fellow employees with a click of a button. Easily track when that client last called and replay a voicemail from three weeks ago. And our unparalleled reliability makes down time a faint memory.
Email fatigue: The frustration professionals feel when faced with an endless stream of emails to respond to, dig through, and track.
Break through the noise with Collaborate. Chat a quick question instead of waiting hours for an email. Skip digging through conversations for the latest file version by storing team projects in one place. Clarify complex issues by hopping into a video chat.
Accurately predict future performance and reveal the operational impact of various scenarios and assumptions with Interaction Decisions.
Based on advanced simulation and analysis capabilities, our robust and flexible call center planning solution optimizes contact center resources and performance in order to ensure the right number of agents are in the right place at the right time, to deliver the consistent experience your customers expect.
Our business process automation solution is delivered on an all-in-one platform for complete automation of customer-facing or back-office processes. Communication interactions are built right into process flows for consistency across multiple channels and throughout the customer journey.
This means a faster, easier, more cost-effective way to create your own process flows, reduce handling time, and gain visibility in your operations.
Your focus on the customer doesn’t stop as accounts move into early delinquency.
That’s why Interaction Collector is designed as an adjunct to primary billing systems — and is capable of managing the entire debt lifecycle from early-stage delinquency through post charge-off.
With continuous delivery of the most innovative functionality, we're confident that PureCloud Engage® will keep us one step ahead of the competition.