Six Top Challenges of Deploying a Multichannel Contact Center and

Today’s customers expect to contact you whenever and however they want. But meeting those expectations isn't easy. Technology, training, choosing which channels to offer and customer adoption are just a few of the multichannel challenges. When you’re a small to mid-sized contact center with limited budget and resources, it gets even more complicated. In the quest to deliver a consistent and seamless customer experience across channels, more than 50% of small to mid-sized contact centers expect their interaction channels to be fully integrated by 2016. So, how do you get there?


In this webinar, you'll learn how to:

  • Overcome the challenge of budget/cost
  • Develop the resources/expertise needed to support a multichannel customer
  • Leverage the cloud to move beyond legacy contact center systems/technology
  • Help your customers to adopt new contact channels
  • Eliminate organizational silos
  • Make your multichannel contact center a strategic priority that pays off


  • Nancy Jamison, Principal Analyst at Frost & Sullivan
  • Tim Passios, VP Solutions Marketing at Interactive Intelligence



Webinar - On-Demand

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