With the proliferation of digital channels and rising customer expectations, the stakes have been raised. Businesses that fail to provide consistent and contextual experiences across channels stand to lose customers and revenues.
This webinar will provide the “how to” for a successful omnichannel implementation. You will learn best practices used by leading contact centers that have blended voice and digital customer contacts with measurable success.
WHAT YOU’LL LEARN
- Key questions to ask before taking on an omnichannel deployment.
- Common hurdles when implementing digital channels and how to avoid them.
- The essential technologies for omnichannel success.
WHO SHOULD ATTEND
- Contact Center Managers
- Customer Experience Officers
- Vice Presidents of Customer Care
WHO IS PRESENTING
- Karina Howell, Solutions Marketing Manager, Interactive Intelligence