Six Undeniable Reasons Why Utilities Must Think Digital for Customer Engagement

Customer engagement in the utilities industry is undergoing radical change. The ongoing introduction of new digital engagement channels is shifting customer preferences at a rapid pace.

For utilities that don’t keep up, customer satisfaction is at risk.

Since all-at-once introduction of digital channels isn’t usually an option, this webinar will offer insight about prioritizing new channel introduction.

Join Mechele Herres from Interactive Intelligence along with two expert panelists: Cody Dizik, Contact Centre Specialist for the Utility Billing Centre, City of Winnipeg and Vanessa Edmonds, contributing analyst for Energy Central and CEO of RIM Solutions.

Learn about specific strategies that are working – and what the future holds for utilities and its customers.

Presenters

  • Cody Dizik, Contact Centre Specialist for the Utility Billing Centre, City of Winnipeg
  • Vanessa Edmonds, contributing analyst for Energy Central and CEO of RIM Solutions.
  • Mechele Herres, ININ

 

 
Webinar - On-Demand

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