Companies don't reach the top by doing what they've always done. To gain a competitive advantage, businesses must be able to adapt. Evolving strategic priorities, seasonality, and changing customer expectations significantly impact contact center performance and how a company responds to its customers. Join guest presenter Drew Kraus, research vice president at Gartner and Tim Passios, vice president, solutions marketing for Interactive Intelligence, to learn how moving contact centers to the cloud has helped leading companies increase business agility and transform its customers’ experience.
Hear real-world stories from those who've made the move to cloud contact centers.
Phillips is known for using meaningful innovation and cutting-edge technology to improve people’s lives. As a global company experiencing rapid growth, it understands the importance of agility and cost containment. Find out how moving to the cloud not only allowed Philips to accelerate new deployments with minimal capital cost, but also provide a consistent experience to over three billion customers in 100 different countries.'