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Omnichannel Is No Longer Optional

Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience.


MOHELA - Speech

Education Loan Servicer Enhances Speech Recognition to Improve Borrower Experience

Case Study


Education Loan Servicer Improves Borrower Experience Using Omnichannel Customer Engagement Software Suite

Case Study

How To Optimize Multichannel Support

Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization.

Webinar On-Demand

Contact Center Collections Analytics

Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance.

Webinar On-Demand

CryptoLogic & WagerLogic

Gaming Software Provider Dramatically Improves Multichannel Contact Center Performance Using Interactive Intelligence Software

Case Study


All-in-one solution improves client services in Allianz Group
Case Study

Quality Bicycle Products

Cycling Products Distributor Upgrades to Version 4.0 of Interactive Intelligence All-in-One IP Communications Software Suite

Case Study