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Omnichannel Is No Longer Optional

Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience.

eBook
 
 

MOHELA - Speech

Education Loan Servicer Enhances Speech Recognition to Improve Borrower Experience

Case Study
 

MOHELA

Education Loan Servicer Improves Borrower Experience Using Omnichannel Customer Engagement Software Suite

Case Study
 

How To Optimize Multichannel Support

Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization.

Webinar On-Demand
 

Contact Center Collections Analytics

Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance.

Webinar On-Demand
 

CryptoLogic & WagerLogic

Gaming Software Provider Dramatically Improves Multichannel Contact Center Performance Using Interactive Intelligence Software

Case Study

Allianz

All-in-one solution improves client services in Allianz Group
Case Study
 
 

Quality Bicycle Products

Cycling Products Distributor Upgrades to Version 4.0 of Interactive Intelligence All-in-One IP Communications Software Suite

Case Study