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CIC For Salesforce

Use the open and extensible capabilities of two systems.

Product Literature

Omnichannel Is No Longer Optional

Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience.


MOHELA - Speech

Education Loan Servicer Enhances Speech Recognition to Improve Borrower Experience

Case Study


Education Loan Servicer Improves Borrower Experience Using Omnichannel Customer Engagement Software Suite

Case Study

How To Optimize Multichannel Support

Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization.

Webinar On-Demand

Contact Center Collections Analytics

Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance.

Webinar On-Demand

BOS Bank

Effective Customer Service in Bank Ochrony Srodowiska
Case Study


mBank: Customer service system tailored for business needs
Case Study