Use the open and extensible capabilities of two systems.
Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience.
Education Loan Servicer Enhances Speech Recognition to Improve Borrower Experience
Education Loan Servicer Improves Borrower Experience Using Omnichannel Customer Engagement Software Suite
This report explores the marketplace for hosted contact centers services in the US, with particular emphasis on the ability of service providers to
Learn how to understand what is happening during critical ‘moments of truth’ in the contact center – and radically impact the customer experience.
It goes without saying that there are mounting industry pressures on those in the Accounts Receivable Management industry.
Customers increasingly want to interact with your business on their terms.
Today’s customers expect to contact you whenever and however they want. But meeting those expectations isn't easy.
Federal government agencies are increasingly leveraging big data to inform decisions, improve services and applications for citizens and businesses
Customer engagement in the utilities industry is undergoing radical change.
Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance.
It’s tempting to think that insurance customers stay strictly within the channel guardrails during their purchase and servicing journeys but nothin
Whether you run a sales or a service only operation, for all companies managing the bottom line is a top operational priority.
Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization.
In this third of our three-part webinar series, get useful tips and tricks for forecasting and planning that help you determine staffing requiremen
Companies don't reach the top by doing what they've always done. To gain a competitive advantage, businesses must be able to adapt.
During this presentation, our expert panel - including representatives from both the collection agency world and the debt-buying world - will walk
In a recent report, Ventana Research found that when it comes to contact center planning, reporting, and analysis 75% of your efforts are wasted.