Whitepapers


PureCloud Competitive Advantages

Interactive Intelligence created PureCloud platform from the ground up to be cutting edge: feature-rich, easy to use and adaptable to the...

Whitepaper

Contact Center Metrics that Matter

Many performance metrics are as old as the contact centre industry itself, and are still in widespread use. But as new communications channels such...

Whitepaper

How the Cloud Impacts Risk and TCO

In technical recommendations, the Total Cost of Ownership methodology is intended to normalize the full cost of alternatives to better understand...

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The Interaction Center Platform

When Interactive Intelligence introduced its standards-based multichannel software platform for unified business communications and voice over IP ...

Whitepaper

Genesys CX17 is the NEW G-Force & Interactions! Join Us!

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