Whitepapers


The Interaction Center Platform

When Interactive Intelligence introduced its standards-based multichannel software platform for unified business...

Whitepaper
 

Be Mindful of Marketing

Knowledge is power, make sure to keep marketing in the loop of speech analytics data. The customer insights found...

Whitepaper
 

Approaching Multichannel

There is more to multichannel communication than software configuration and website updates. In this whitepaper,...

Whitepaper
 

GENESYS ACQUIRES INTERACTIVE INTELLIGENCE

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