Learn more about the Interaction Client and Oracle Service Cloud integration and how it gives contact center agents interaction management at their fingertips.
Watch to see how the integration between PureConnect, powered by Customer Interaction Center (CIC) and Microsoft Lync opens communications between the contact center and the enterprise.
Onboarding and training agents can be time-consuming. PureCloud removes the unnecessary hassle, sending recordings to your inbox with evaluations already attached.
Don't let outbound dialer script creation eat up all of your time. Work smarter and faster with PureCloud.
Get a rich, complete view of agent statistics with PureCloud.
PureCloud gives you great tools for graphical reporting of historical data.
PureCloud makes it easy to create new reports, and access saved reports.
Find the right information right now with PureCloud. Our filtering will help locate the recording you need instantly. Once you find it, listen to the whole exchange, right down to the IVR.
PureCloud has tools to help you see the information that's most important.
Keep customer satisfaction at an all-time high with quality evaluations in PureCloud.
PureCloud℠ quickly and cost-effectively delivers highly reliable, scalable and innovative multichannel applications, while giving contact center managers deep insight into performance and processes.
Demo: Architect Call Flows
Demo: Agent Call Handling
Demo: Agent Chat Handling
Demo: QM Questionnaire Creation
demo,, 2015, purecloud
Small and mid-size businesses have one clear advantage when competing against larger enterprises: the ability to deliver an exceptional customer experience.
The open architecture of the Customer Interaction Center allows Capital Card Services to meet all customer requests, provides blended dialing to agents, and supplies cradle to grave call data for executives.
Sometimes life pulls you away from your desk. Forward your calls to your cell phone with the click of a button thanks to Communicate's phone selector.
Gone are the days of accidental hangups. Conference calls are a snap with PureCloud Communicate.
Quickly and easily reference past points in conversations with Quotes in Collaborate.
Historical chat in Collaborate makes email threads seem old-fashioned.
Watch how easy it is to use PureCloud Collaborate to locate a person's office.
Learn more about how PureCloud Collaborate syncs with LinkedIn profiles, to keep information consistent - without duplicating effort.
Watch how PureCloud Collaborate makes it easy to find exactly who you need to communicate with.
Genesys CX17 is the NEW G-Force & Interactions! Join Us!