Videos


 

PureCloud: Evaluations Made Easy

Onboarding and training agents can be time-consuming. PureCloud removes the unnec...

PureCloud: Outbound Dialer Scripts

Don't let outbound dialer script creation eat up all of your time. Work smarter a...
 
 

PureCloud: Agent Details

Get a rich, complete view of agent statistics with PureCloud.  

PureCloud: Graphical Reporting

PureCloud gives you great tools for graphical reporting of historical data. &nbs...
 
 

PureCloud: Access Reports

PureCloud makes it easy to create new reports, and access saved reports.   ...

PureCloud: Navigating Recordings

Find the right information right now with PureCloud. Our filtering will help loca...
 
 

PureCloud: Queue View

PureCloud has tools to help you see the information that's most important.  ...

PureCloud: Quality Evaluations

Keep customer satisfaction at an all-time high with quality evaluations in PureCl...
 
 

Video - PureCloud

PureCloud℠ quickly and cost-effectively delivers highly reliable, scalable and ...

PureCloud: Architect Call Flows

Demo: Architect Call Flows  
 
 

PureCloud: Agent Call Handling

Demo: Agent Call Handling  

PureCloud: Agent Chat Handling

Demo: Agent Chat Handling  
 
 

PureCloud: QM Questionnaire Creation

Demo: QM Questionnaire Creation  

PureCloud: Reports

demo,, 2015, purecloud  
 
 

Are You Delivering an Exceptional Customer Experience?

Small and mid-size businesses have one clear advantage when competing against lar...

Capital Card Services

The open architecture of the Customer Interaction Center allows Capital Card Serv...
 
 

Communicate: On the Move

Sometimes life pulls you away from your desk. Forward your calls to your cell pho...

Communicate: Conference Call

Gone are the days of accidental hangups. Conference calls are a snap with PureClo...
 
 

Collaborate: Quoting

Quickly and easily reference past points in conversations with Quotes in Collabor...

Collaborate: Persistent Chat

Historical chat in Collaborate makes email threads seem old-fashioned.   ...
 
 

Collaborate: Locator

Watch how easy it is to use PureCloud Collaborate to locate a person's office. &...

Collaborate: LinkedIn Import

Learn more about how PureCloud Collaborate syncs with LinkedIn profiles, to keep ...
 
 

Collaborate: Finding The Right Person

Watch how PureCloud Collaborate makes it easy to find exactly who you need to com...

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