Videos


Are You Delivering an Exceptional Customer Experience?

Small and mid-size businesses have one clear advantage when competing against lar...
 
 

Capital Card Services

The open architecture of the Customer Interaction Center allows Capital Card Serv...
 

Communicate: On the Move

Sometimes life pulls you away from your desk. Forward your calls to your cell pho...

Communicate: Conference Call

Gone are the days of accidental hangups. Conference calls are a snap with PureClo...
 
 

Collaborate: Quoting

Quickly and easily reference past points in conversations with Quotes in Collabor...

Collaborate: Persistent Chat

Historical chat in Collaborate makes email threads seem old-fashioned.   ...
 
 

Collaborate: Locator

Watch how easy it is to use PureCloud Collaborate to locate a person's office. &...

Collaborate: LinkedIn Import

Learn more about how PureCloud Collaborate syncs with LinkedIn profiles, to keep ...
 
 

Collaborate: Finding The Right Person

Watch how PureCloud Collaborate makes it easy to find exactly who you need to com...

Collaborate: Face-to-Face Interaction

Watch how PureCloud Collaborate helps you make great connections face-to-face. ...
 
 

Collaborate: Communication Escalation

Easily move from a text chat to a video chat in Collaborate.  

Cloud Contact Center (CaaS)

Hear directly from Interactive Intelligence CEO Don Brown and the cloud services ...
 
 

Interaction Dialer

Watch this video to see why Interaction Dialer is in a class by itself.  Wit...

BLINDS.COM IPA Success Story

Interaction Process Automation had a resounding impact on BLINDS.COM’s ability to...
 
 

BLINDS.COM

"Fantastically intuitive!" Hear more about the Interactive Intelligence solution ...

B&H Photo

B&H Photo is recognized as a leader in top consumer studies for their commitm...
 
 

Bentley Systems

Watch how Bentley Systems was able to create a true multichannel contact center e...

Bentley Systems

Bentley Systems created a true multichannel contact center environment using...
 
 

Automate that Process

Eliminate costs, latency and human error by automating those manual processes. Wa...

Endesa

Interactive Intelligence customer Endesa was able to reduce the amount of agents ...
 
 

MCAP

MCAP powers their virtual contact centers throughout Canada with the ability to a...

Swedish National Railway Services

Swedish National Railway Services uses the CIC platform to scale their Traffic Co...
 
 

First American Bank

This privately held bank took their communications to a new level by developing a...

RDI Marketing Services

RDI made their business more nimble--improved their abandon rate to below 5%, inc...
 
 

Indiana University

Indiana University continues to deliver on its mission to be a leader in technolo...

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