Customer Testimonials


Capital Card Services

The open architecture of the Customer Interaction Center allows Capital Card Serv...
 
 

BLINDS.COM IPA Success Story

Interaction Process Automation had a resounding impact on BLINDS.COM’s ability to...

BLINDS.COM

"Fantastically intuitive!" Hear more about the Interactive Intelligence solution ...
 
 

B&H Photo

B&H Photo is recognized as a leader in top consumer studies for their commitm...

Bentley Systems

Bentley Systems created a true multichannel contact center environment using...
 
 

Endesa

Interactive Intelligence customer Endesa was able to reduce the amount of agents ...

MCAP

MCAP powers their virtual contact centers throughout Canada with the ability to a...
 
 

Swedish National Railway Services

Swedish National Railway Services uses the CIC platform to scale their Traffic Co...

First American Bank

This privately held bank took their communications to a new level by developing a...
 
 

RDI Marketing Services

RDI made their business more nimble--improved their abandon rate to below 5%, inc...

Indiana University

Indiana University continues to deliver on its mission to be a leader in technolo...
 
 

Mediacom

Mediacom was able to implement CIC and use it as a Formula for Success: Minimal c...

First Financial Asset Management

FFAM created operational and economic efficiency through the use of Interactive I...
 
 

New Era Tickets

Communications as a Service allowed New Era Tickets to be more flexible in servic...

Vegas.com

Vegas.com increased revenues by 347%, handled 3 million interactions a month al...
 
 

InfoCision

InfoCision has increased call quality by 30% and productivity by 15% in the past ...

VIPdesk

VIP Desk - pioneers of the homeshoring model. Hear how they provide premium clien...
 
 

Mondial Assistance- Perfect client service in insurance

Mondial Assistance is the largest provider of assistance services, complimented b...

Zagiel S.A. Outbound Campaigns Automation

Zagiel's call center agents make about 45,000 calls per day, informing their cust...
 
 

Xerox and Interactive Intelligence

Xerox, KPN and Interactive Intelligence exceeding together in the contact center ...

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