Customer Case Studies


ABC Financial

Financial software and services provider improved customer response time using a communication-based process automation solution.  
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VMS BioMarketing

Healthcare Education Company Improves the Customer Experience Using Cloud Contact Center Solution

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Americas Credit Union

Americas Credit Union improved member services through upgrading to Version 4.0 of the Interactive Intelligence All-in-One IP Communications...

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Aiphone

Aiphone provides “big company” contact center service with small staff, using Enterprise IP Telephony and Web Self-Service.
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Alta Resources

Large outsourcer improves customer response time and reduces costs using IP-based communications application.  
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American Advisors Group

Mortgage provider integrates all-in-one IP communications software suite with Salesforce.

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Apex Financial Management

Collection Firm Deploys All-in-One IP Communications Software Suite for Combined Contact Center and Dialer Solution.

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Bentley Systems

Bentley Systems deploys integrated All-in-One IP Communications Software Suite and Microsoft® Lync® Solution.

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BH Foto and Electronics

Consumer electronics retailer deploys All-in-One IP Communications Software Suite enterprise-wide.

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Blinds.com

Blinds.com deploys All-in-One IP Communications Software Suite enterprise-wide.

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Blinds.com IPA

Blinds.com deploys Communications-Based Process Automation Software.

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Broyles Kight and Ricafort LLP

In need of a new communications solution that offered scalability, was cost-effective, and offered greater control over administration, Law Firm...

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Camden Property Trust

Camden Property Trust deploys Communications-Based Process Automation Software – helps company improve customer service, while increasing its...

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Campus USA

Credit Union deploys All-In-One IP Communications Software Suite.

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CAPITAL Card Services

CAPITAL Card Services improves contact center agent performance with All-in-One IP Communications Software Suite.

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Carenet

Healthcare services company deploys All-in-One IP Communications Software Suite.

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CDS Global

Magazine subscription fulfillment company uses speech recognition software to increase client retention and differentiate service offerings.

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Ci Direct

Multi-channel IVR increases operation efficiencies helps outsourced contact center offer superior customer service to insurance clients.

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Citizens Gas and Coke Utility

Utility company upgrades to an all-in-one solution to optimize performance and increase stability, while eliminating the need for multiple servers.

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Citrix Systems

Global provider of cloud-based collaboration services deploys integrated contact center, remote web support, and CRM solution

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CMC

Credit card services provider deploys all-in-one IP communications software suite – ease-of-customization and flexible IVR help differentiate...

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COLA

Medical Accreditation Firm deploys Unified IP Communications Solution to quickly connect available staff to lab customers in order to improve...

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Creative Memories

Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service

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Credit Union of America

Credit Union Reduces Costs By Integrating Branch Offices Using All-in-one IP Communications Software Suite

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CSA Travel Protection

Travel Insurer Gains Competitive Edge with Personalized Customer Service Using All-in-One IP Communications Software Suite

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DEFENDER Direct

Flexible, feature-rich communications solution helps fast-growing company increase revenue, optimize workforce, and improve customer service

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