Customer Case Studies


DEFENDER Direct IPA

Solution increases same-day security system installation rates, while improving operational efficiencies

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Delta Dental Plan

Delta Dental Uses All-in-One IP Communications Software Suite to Cost Effectively Support Distributed Workers

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Deltek

Enterprise Software Provider Deploys Integrated Contact Center Automation and Customer Experience Software Suites

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Dupaco

Credit Union Simplifies with SIPbased IP PBX Communications Solution

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EMS

Outsourced Contact Center Deploys Cloud Solution with Eye Toward Future

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Epiq Systems

Technology Solutions Provider for Legal Firms Chooses SIP Device for High-Quality, Low- Cost IP Desk Phone Alternative

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Financial Center

All-in-One IP Communications Software Suite Helps Unify Branch Offices While Reducing Credit Union Costs

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First Horizon

Home Financing Firm Improves Service Levels Using Integrated Multi-Channel Contact Center Automation and Workforce...

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FORUM Credit Union

Credit Union Consolidates Communications Infrastructure with All-in-One IP Communications Software Suite

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Genesco

Genesco Uses Communications-based Process Automation Software to Streamline Contact Center Processes

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Glenview State Bank

Glenview State Bank Deploys All-in-One IP Communications Software

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HealthHelp

Healthcare Benefit Management Provider Deploys All-in-One IP Communications Software Suite

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InfoCision

Teleservices Provider Deploys All-in-One IP Communications Software Suite to Support 3,000 Agents Across 30 Contact...

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InspiriTec

Nonprofit Deploys Cloud Solution to Help Service Reps with Disabilities Better Serve Customers

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Irwin Mortgage

Irwin Mortgage Enjoys Maximum Rate of Return from Combined Cisco/Interactive Intelligence Solution

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Langham Logistics

Transportation and Logistics Company Chooses All-Software IP PBX as Part of Disaster Recovery Initiative

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MidwayUSA

Retailer Deploys All-in-One IP Communications Software Suite to Capitalize on Interoperability and Ease-of...

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Nautilus

Fitness Retailer Uses IP-based Unified Communications Software Suite to Cost-effectively Deliver Global Phone Service

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Naviss Direct

Vehicle Protection Plan Provider Chooses Communications-as-a Service for Growing Contact Center

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New Era Tickets

New Era Tickets Chooses Communications-as-a-Service Breadth of applications, 24x7 support, and flexible hosted model...

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