テクノロジーはコンタクトセンターの中核であり、2016 年の大きなトレンドは、高度な技術とすぐれた顧客エンゲージメントの連携を中心に展開します。電子ブックでは、今後数年間、何がコンタクト センターの原動力となるのかについてのアナリストやソート リーダーの予測、そして顧客が今求めているものを実現するためにどのような戦略が必要になるのかを知ることができます。
A highly redundant solution in a single survivable appliance
PureCloud Edge is a telephony blade server that handles media processing, SIP, and telephony services by combining a powerful media server, SIP registrar, and SIP proxy into a single survivable appliance.
When paired with the PureCloud Platform, the PureCloud Edge provides a highly redundant solution to manage all aspects of media processing for customer engagement and enterprise-wide unified communications.
How Can PureCloud Edge Benefit You? Have A Look
Quickly and easily transition your telephony services to the cloud.
Maintain 100% service uptime - even if your connectivity to PureCloud becomes unavailable.
Secure wideband high-definition voice with no need to upgrade Internet connectivity.
Keep voice and video traffic local to your company network.
Maintain ownership of your voice carrier relationships for business flexibility.
Reduce impact and risk of transistioning to - or away from - the cloud.
Integrate PureCloud media services with a wide array of traditional carriers, cloud service providers, or third-party systems.
IP PBX Server
That can ensure remote survivability
PureCloud Edge is an IP PBX server for enterprise telephony and integrates with PureCloud Communicate and PureCloud to deliver local voice services. It ensures remote survivability if connectivity to PureCloud services becomes unavailable due to network failures or other interruptions.
PureCloud Edge Features
Connects a SIP network to other networks which use different protocols or technologies, such as the public switched telephone network (PSTN).
Provides client and server-side call matching. A proxy interrupts, and, if necessary, rewrites specific parts of a request message before forwarding it.
Manages audio recordings.
Provides call routing for inbound and outbound calls.
When disconnected from the PureCloud service, an Edge falls back into a remote survivability mode in which it can offer basic telephony services, such as auto-attendant, fallback IVR, DID, extension dialing, voicemail, consult, transfer, fax, and local conferencing.
Provides configuration settings for SIP phones.
FLEXIBLE SITE SETTINGS
Define Edge Groups to share trunks connected to other Edges in an Edge group. Associate the Edge with a site and the system can provide location-based call routing.