Events


 

2016 QATC Annual Conference

Tuesday, September 20, 2016 to Thursday, September 22, 2016
Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry c...

The Four Components of a Great Workforce Process

Tuesday, September 27, 2016 - 2:00pm
It is pretty well known as a contact center best practice that the best workforce management process consists of solid forecasting, strategic planning, and scheduling/real-time mana...
 
 

Dreamforce

Tuesday, October 4, 2016 to Friday, October 7, 2016
Location: Moscone - San Francisco, CA
Booth Number: TBD
Sponsorship: Bronze
Tradeshow

ICMI 2016

Tuesday, October 25, 2016 to Thursday, October 27, 2016
Special Event
 
 

All Things Open

Wednesday, October 26, 2016 to Thursday, October 27, 2016
Raleigh Convention Center | Raleigh, NC   
Special Event

AWS re:Invent

Monday, November 28, 2016 to Friday, December 2, 2016
Las Vegas Convention Center | Las Vegas, NV
Booth # 2638 
Silver Sponsor  
Special Event
 

Hitting Revenue and Cost Targets with WFO

Whether you run a sales or a service only operation, for all companies managing the bottom line is a top operational priority. As organizations grow and complexity increases, hittin...
Webinar - On-Demand
 

Are Spreadsheets Consuming Your Planning Process?

In a recent report, Ventana Research found that when it comes to contact center planning, reporting, and analysis 75% of your efforts are wasted. The culprits? Rekeying and manual d...
Webinar - On-Demand
 

Contact Center Collections Analytics

Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance. But it is also easy to make analytic mistakes. Du...
Webinar - On-Demand
 
 

Omnichannel Implementation Best Practices

With the proliferation of digital channels and rising customer expectations, the stakes have been raised. Businesses that fail to provide consistent and contextual experiences acros...
Webinar - On-Demand

How to Optimize Multichannel Support

Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization. However, this can be diff...
Webinar - On-Demand