Events


LOMA Customer Service

Tuesday, March 1, 2016 - 6:00pm to Friday, March 4, 2016 - 5:00pm
Location: Hyatt Regency - Austin, TX Booth Number: 11 Sponsorship: Executive Event Sponsor
 
 

Enterprise Connect

Monday, March 7, 2016 - 2:00am to Thursday, March 10, 2016 - 1:00pm
Location: Gaylord Palms – Orlando, FL Booth Number: 913 Sponsorship: Platinum  

SWPP

Monday, April 4, 2016 - 2:00am to Wednesday, April 6, 2016 - 1:00pm
Location: Omni Downtown – Nashville, TN Booth Number: TBD Sponsorship: Platinum
 
 

Help Desk Institute

Tuesday, April 12, 2016 - 2:00am to Friday, April 15, 2016 - 1:00pm
Location: Omni Downtown – Nashville, TN

CS Week

Tuesday, April 26, 2016 - 2:00am to Friday, April 29, 2016 - 1:00pm
Location: Phoenix Convention Center - Phoenix, AZ Booth Number: 109
 
 

CRS

Wednesday, May 11, 2016 - 2:00am to Friday, May 13, 2016 - 3:30pm
Location: Four Seasons - Las Vegas, NV Booth Number: 31

Verint Engage Conference

Tuesday, May 24, 2016 - 2:00am to Friday, May 27, 2016 - 3:00pm
Location: Hilton Chicago - Chicago, IL Booth Number: TBD Sponsorship: Bronze
 
 

Interactions 2016

Monday, June 6, 2016 - 8:00am to Thursday, June 9, 2016 - 5:00pm
Save the date. Interactions 2016 will be held at the JW MARRIOTT in downtown Indianapolis, IN.

IASA

Sunday, June 12, 2016 - 2:00am to Wednesday, June 15, 2016 - 2:00pm
Location: Henry B. Gonzalez Convention Center - San Antonio, TX Booth Number: 1024
 
 

ACA

Thursday, June 16, 2016 - 2:00am to Saturday, June 18, 2016 - 2:00pm
Location: Hyatt Regency - Denver, Colorado

Call Center Week

Monday, June 27, 2016 - 1:00am to Friday, July 1, 2016 - 4:00pm
Location: Mirage - Las Vegas, NV Booth Number: TBD Sponsorship: Diamond
 
 

Dreamforce

Tuesday, October 4, 2016 - 8:30am to Friday, October 7, 2016 - 5:00pm
Location: Moscone - San Francisco, CA Booth Number: TBD Sponsorship: Bronze
 

How to Optimize Multichannel Support

How to Optimize Multichannel Support   Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organizati...
Webinar - On-Demand
 

Contact Center Collections Analytics

Contact Center Collections Analytics   Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance. But...
Webinar - On-Demand

Are Spreadsheets Consuming Your Planning Process?

Are Spreadsheets Consuming Your Planning Process?   In a recent report, Ventana Research found that when it comes to contact center planning, reporting, and analysis 75% of yo...
Webinar - On-Demand
 

Hitting Revenue and Cost Targets with WFO

Hitting Revenue and Cost Targets with WFO       WHY LISTEN? Whether you run a sales or a service only operation, for all companies managing the bottom line is a t...
Webinar - On-Demand