Events


AWS re:Invent

Monday, November 28, 2016 to Friday, December 2, 2016
Las Vegas Convention Center | Las Vegas, NV
Booth # 2638 
Silver Sponsor  
Special Event
 
 

Announcing CX17 (formerly INTERACTIONS)!

Monday, May 22, 2017 to Thursday, May 25, 2017
Next year we will bring you CX17 (formerly INTERACTIONS), the industry’s newest customer experience event offering amazing learning and networking opportunities. Dates and locations are as follows: ·    May 22-25, 2017 Indianapolis, Indiana ·    June 7-9, 2017 Brussels, Belgium If you would like t...

Hitting Revenue and Cost Targets with WFO

Whether you run a sales or a service only operation, for all companies managing the bottom line is a top operational priority. As organizations grow and complexity increases, hittin...
Webinar - On-Demand
 

Are Spreadsheets Consuming Your Planning Process?

In a recent report, Ventana Research found that when it comes to contact center planning, reporting, and analysis 75% of your efforts are wasted. The culprits? Rekeying and manual d...
Webinar - On-Demand
 

Contact Center Collections Analytics

Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance. But it is also easy to make analytic mistakes. Du...
Webinar - On-Demand
 
 

Omnichannel Implementation Best Practices

With the proliferation of digital channels and rising customer expectations, the stakes have been raised. Businesses that fail to provide consistent and contextual experiences acros...
Webinar - On-Demand

How to Optimize Multichannel Support

Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization. However, this can be diff...
Webinar - On-Demand
 

GENESYS ACQUIRES INTERACTIVE INTELLIGENCE

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