This course will help you to navigate the common intricacies a contact center Supervisor faces. You want to post statistics for the agents to see but don’t know how. You have members of upper management who would like to be able to “pop” in and see how things are doing but don’t have the time to leave their desk. How can you keep remote employees feeling involved? With all of this going on, you still need to be able to monitor your employees’ performances.
We will look at real-time views of statistics through the Interaction Center Business Manager Supervisor. We’ll explore simple ways you can utilize ICBM and Supervisor iPad Edition to engage your employees regardless of their physical location. We will also delve into a few of the add-on products available, such as Marquee and Interaction Web Portal, that can help with displaying just the right information to just the right people.