This course provides the student with the knowledge and skills necessary to implement and support the Interaction Center Platform®. The student will learn about the architecture of Customer Interaction Center™ (CIC) and apply that knowledge to the implementation of an Interaction Center Platform system. This is a Partner course.
The student will learn how to configure, troubleshoot and support a system through a combination of instructor-led lectures and hands-on labs.
This course is needed to obtain the Interaction Center Certified Engineer (ICCE) certification. Students will achieve ICCE certification by earning passing scores on Interaction Center Certified Engineer (ICCE) Bootcamp exams.
All students must complete Administering the CIC System and Configuring Call Flows PRIOR to attending this class.
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