IC Reporting

This course is self-paced training with approximately 2 hours of video lecture followed by interactive labs and a library of reference documents. This course provides attendees the knowledge to leverage Interaction Center technology and standard CIC reporting metrics to best evaluate past performance and to assist in process improvement and forecasting in the future.
Start End Delivery Type Location Language Enroll
View Web-based English New Learner   Returning Learner

New Learner

  1. Sign up for access to Interactive University.
  2. Wait for an administrator to review and approve your request.
  3. Upon approval you will receive an email containing your user name and password for Single Sign-on.
  4. Login to Interactive University.
  5. Search, view and enroll in classes.

Returning Learner

  1. Login to Interactive University.
  2. Search, view and enroll in classes.

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