This course covers the Interaction Administrator interface, IC hierarchy and security, configuring users, workgroups and roles, and ACD processing.

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Start End Delivery Type Location Language Enroll
May 1, 2017 9:30am EST May 3, 2017 6:00pm EST Virtual Class English New Learner   Returning Learner

New Learner

  1. Sign up for access to Interactive University.
  2. Wait for an administrator to review and approve your request.
  3. Upon approval you will receive an email containing your user name and password for Single Sign-on.
  4. Login to Interactive University.
  5. Search, view and enroll in classes.

Returning Learner

  1. Login to Interactive University.
  2. Search, view and enroll in classes.

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