This course covers the Interaction Administrator interface, IC hierarchy and security, configuring users, workgroups and roles, and ACD processing.

For more information, www.inin.com. 

Start End Delivery Type Location Language Enroll
Apr 3, 2017 7:30am EST Apr 5, 2017 4:00pm EST Virtual Class Portuguese New Learner   Returning Learner

New Learner

  1. Sign up for access to Interactive University.
  2. Wait for an administrator to review and approve your request.
  3. Upon approval you will receive an email containing your user name and password for Single Sign-on.
  4. Login to Interactive University.
  5. Search, view and enroll in classes.

Returning Learner

  1. Login to Interactive University.
  2. Search, view and enroll in classes.

Genesys CX17 is the NEW G-Force & Interactions! Join Us!

X