CaaS Customer Empowerment Program
Customers that have signed a new CaaS agreement starting May 1, 2015 are required to have two (2) individuals achieve certification in order to receive access to Support. Customers who signed an agreement prior to May 1, 2015 are not required to take the training or certification exam, however are strongly recommended and encouraged to do so.
The CaaS Operational Readiness Education (CORE) program is a self-paced curriculum, focusing on the administration and operation of the CaaS solution. The CORE curriculum includes:
- Administering your CaaS System
- Configuring Call Flows
- Supporting your CaaS System
This curriculum is designed for administrators of the system, responsible for day-to-day operations.
The CaaS CORE Associate Curriculum is available in the Interactive University and consists of video content, course and lab manuals, quizzes, an assessment and access to labs.
After completion of the curriculum, an opened book assessment is provided to allow participants to earn the CaaS Core Associate (CCA) designation. The CCA designation signifies that you have proven knowledge of the system and are ready to enroll in, and successfully complete, the CaaS Certified Professional (CCP) exam.
CaaS Certified Professional (CCP)
The CaaS Certified Professional (CCP) certification is based on the CaaS Operational Readiness Education (CORE) curriculum consists of three (3) main categories in the curriculum: administration of the CaaS platform, call flow configuration, and support of the platform. Once certified, staff members are also provided access to http://my.inin.com/support with their unique login credentials. This site provides staff members with product, support, best practices documentation and the ability to open up Support tickets.
For anyone that has received their CaaS Certified Professional (CCP) certification, the CCP exceeds the CCA designation. The CCP is available for those individuals who want to equip themselves with a known certification that shows you have the necessary skills to fully administer Customer Interaction Center (CIC). CCP will continue to be available and act as a higher level certification that demonstrates a greater understanding of the CaaS platform. The CaaS Customer Empowerment Program will further enhance your use of the Interactive solution, enrich our relationship with you, and allow us to provide you with even better support services.
Our Support department regularly hosts webinars on troubleshooting and working with Support. For a complete listing of upcoming webinars please visit: https://my.inin.com/products/selfhelp/Webinars/Pages/2015-Support-Webinar-Series.aspx. Archived webinars can be found here: https://my.inin.com/products/selfhelp/Webinars/Pages/default.aspx.
Additional Educational Offerings
For a complete list and schedule of available courses and other offerings, please visit Interactive Intelligence’s Education Services listing located on our web site at: http://www.inin.com/education/Pages/default.aspx
For more information on getting started with CaaS CORE and other Interactive Intelligence courses, please email us at email@example.com.