Contact center solutions for outsourcers
Available in over 20 languages
CIC delivers industry-leading capabilities to more than 200 contact center outsourcers and service bureaus worldwide.
Outsourcers | Service Bureaus
- Deliver results with an all-in-one solution that ties together inbound, outbound, and blended contact centers
- Easily deploy capabilities to meet each client’s unique requirements
- Offer consumers their preferred communication channel
- Provide clients real-time dashboards and historical reports with call recording, voice analytics and dashboard views
A simpler, more powerful way to do business
Whether your business is inbound customer care, telemarketing, collections, or fundraising, change the way you serve your clients with our industry-leading all-in-one communications platform.
- Easily deploy pre-integrated omnichannel options such as email, chat, SMS and fax
- Offer 24/7 support via IVR self-service
- Optimize agents and achieve service goals across multiple channels
- Monitor agent activity, adherence, and operations in real-time
- Generate accurate forecasts and enhance scheduling effectiveness
Reliable end-to-end integration
- Reduce or even eliminate the challenges of multi-vendor integrations with CIC’s all-in-one capabilities.
- Deploy new channels as needed – SMS, chat, email, fax, social and more – with pre-built integration.
- CIC’s open architecture and APIs allow for easy integration across your and your client’s systems and applications.