Contact center solutions for insurance organizations
Over 300 insurance customers globally use the Interactive Intelligence all-in-one platform for customer communications management. With the ability to meet key industry requirements, it’s just what companies need to provide superior customer service.
Property & Casualty
- Expedite new business and claims processing
- Enrich the policyholder’s experience with proactive multichannel notifications
- Streamline policyholder, agent, and third party communications
Life & Annuity
- Increase personalization of service through multichannel handling
- Create a more efficient quoting and new business application process
- Promote proactive outreach to reduce customer frustration
Make your customer service a competitive advantage
Insurance carriers, MGAs and third-party administrators face increasingly competitive environments. To stay ahead, companies must simplify operations across business applications and improve communication with insureds and prospects.
Reliable end-to-end integration
Insurance solutions from Interactive Intelligence offer pre-built integration and APIs for critical client processes.
- Screen pops to expedite processing and reduce caller frustration
- Dynamic IVR pulls real-time administration system data for a personalized experience
- Outbound notifications triggered by policy activity and changes