Contact center solutions for insurance organizations
Over 300 insurance customers globally use the Interactive Intelligence all-in-one platform for customer communications management. With the ability to meet key industry requirements, it’s just what companies need to provide superior customer service.
Property & Casualty
Expedite new business and claims processing
Enrich the policyholder’s experience with proactive multichannel notifications
Streamline policyholder, agent, and third party communications
Life & Annuity
Increase personalization of service through multichannel handling
Create a more efficient quoting and new business application process
Promote proactive outreach to reduce customer frustration
Make your customer service a competitive advantage
Insurance carriers, MGAs and third-party administrators face increasingly competitive environments. To stay ahead, companies must simplify operations across business applications and improve communication with insureds and prospects.
Offer policyholders their preferred channel – voice, chat, email, etc.
Provide self-service options for 24/7 coverage access and application status
Save time and money with seamless integration to policy and claim administration systems
Automate claims processes with interaction handling and claimant outreach
Empower policyholders with proactive notifications and status updates
Facilitate the hand-offs between disparate systems and applications
Deliver calls, chats, faxes, emails, social media, and mobile interactions to the best underwriter, adjuster, or CSR
Encourage collaboration and sharing of information between all parties
Connect offices, agents, and remote employees on a single platform
Reliable end-to-end integration
Insurance solutions from Interactive Intelligence offer pre-built integration and APIs for critical client processes.
Screen pops to expedite processing and reduce caller frustration
Dynamic IVR pulls real-time administration system data for a personalized experience
Outbound notifications triggered by policy activity and changes
You're working with a proven innovator
The only recognized leader in both reports
Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Report