PureConnect, powered by Customer Interaction Center (CIC)

Manage all aspects of customer service

 

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Looking for a powerful, proven contact center solution? You’ve come to the right place

Providing high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center.

To successfully meet customers’ expectations you need a unified approach for handling multichannel customer interactions with real-time visibility into performance and tools to better manage employees.

 


Don't just meet customer demand, anticipate it and exceed it

PureConnect, powered by CIC, is a unique all-in- one customer engagement solution built to support omnichannel customer servicemer engagement solution built to support omnichannel customer service

 

 
  • Meet your customers preferred communication style – phone, email, SMS, social media or online chat
  • Deliver consistent service with tools to optimize resources and manage employee performance
  • Be proactive via outbound communication options
  • Customize functionality to meet your unique business needs and interoperate with existing tools you want to retain
  • Get the features you need for today, and easily add on to it when you’re ready
  • Gain real-time visibility into performance and mentor your agents in real time
  • Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features
 


 

Personalize service, retain customers, grow your business. It’s time to do more with technology.

 

 


 

Transform your call center into a customer engagement center

PureConnect, powered by CIC, provides a broad and deep set of applications to help contact centers provide an engaging,, loyalty-winning customer experience, while maintaining operational efficiency.  With PureConnect, you’re not just installing call center software – you’re giving your business solutions to a wide range of challenges.

 

 

Multichannel Routing

Multichannel Routing

Voice Self-Service

Voice Self-Service

Real-time and Historical Reporting

Real-time and Historical Reporting

Workforce Optimization

Workforce Optimization


 
 

Outbound Dialing

Outbound Dialing

CRM and UC Integrations

CRM and UC Integrations

Business Process Automation

Business Process Automation

 


 

 

    PureConnect, powered by CIC, and IPA, have enabled us to provide excellent customer service, while making it fast and easy for us to adapt to new service requirements as customer needs change.

— Camden Property Trust

 

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