ARM solutions for every collections business
We provide collections and contact center solutions that meet the evolving challenge of today’s accounts receivable environment.
- Manage the debt lifecycle from early-stage delinquency through post charge-off
- Automate business workflow logic – without help from IT
First party creditors
Determine which debt to outsource – and to whom. Compare outsourced and insourced productivity throughout the recovery process.
Third party agencies
Offer reporting and data access to your clients via a secure web portal.
Seamlessly track and manage the entire debt purchase and receivables sales cycle.
Take command of your receivables
Managing receivables starts with Interaction Collector, an easily configured desktop application that empowers your collectors while maintaining compliance. Handle the lifecycle of delinquent accounts, from early- to late-stage collections and across first- and third-party requirements.
Everything for your contact center
Our industry-leading Customer Interaction Center™ (CIC) will elevate any ARM organization's contact center.
- Blended dialing with superior call analysis and multichannel queuing and routine
- Multichannel inbound/outbound ACD
- Multichannel call recording with quality monitoring
- Real-time speech analytics
- Intelligent mobile phone dialing without the presence/capacity of an autodialer
Reliable end-to-end integration
Collections organizations can’t run without integration – from the collector desktop to the call center, back-end systems, and out to vendors you rely on. Our ARM solutions offer pre-built integrations and open APIs.
- Deploy faster with pre-built interfaces to industry-leading data, dialer, letter and payment vendors
- Access collections and recovery analytics using generic, standard protocols.
- Deploy one or more new channels as needed – SMS, chat, email, fax and more
- When paired with Interaction Dialer, dramatically improve agent efficiency with screen pop, desktop call control, and single-entry disposition and notes
- Offer cost savings with browser-based desktop, USB headsets