Improve the customer experience and agent productivity with Zendesk and Interactive Intelligence
The Interactive Intelligence Customer Interaction Center (CIC) integration with Zendesk partners a comprehensive contact center solution with an easy-to-use service platform. The result is a simple and powerful way to deliver remarkable customer experiences.
Increase first-call resolution rates.
Identify and route a customer to the agent best able to assist them. CIC interactive voice response (IVR) lets you do just that.
Improve the customer experience.
Agents ask fewer questions and resolve customer issues faster with Zendesk screen pops that provide customer information and recent ticket history.
Get simple integration.
Count on integration written and maintained by Interactive Intelligence to eliminate the need for third- party middleware — and reduce deployment cost and complexity.
Add ticket management to apply business rules and automation and decrease repetitive tasks. Zendesk’s Help Center facilitates ticket deflections and enables customers to self-serve.
Deploy quickly and easily.
The Zendesk integration requires minimal IT resources to implement and maintain.
We gain the cost-savings and 24x7 support of a hosted solution, while we maintain control over our contact center applications. This is critical so we can rapidly adapt to changing business requirements while only paying for what we need. The result is superior value and unmatched customer service.
— New Era Tickets
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