Offer a rewarding, streamlined experience to your customers
Customer Interaction Center ™ for SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
- Universal multimedia interaction routing of SAP Action items (emails), calls, web chats, callbacks and generic objects
- Configurable screen pop, send information gathered from CIC’s IVR to SAP in the form of Item Attached Data
- Share screen pop information on transfer
- Enable an unlimited number of agent status settings
- Unified interaction reporting
- Ease of deployment, the application runs at the server level instead of at the client workstation
- SAP certified integration
With continuous delivery of the most innovative functionality, we're confident that PureCloud® will keep us one step ahead of the competition.
— Quicken Care
Genesys CX17 is the NEW G-Force & Interactions! Join Us!