Microsoft Lync Server 2010 and now 2013 has no equal for unified communications in the enterprise. But for the contact center, Microsoft Lync can fall short. When businesses integrate Microsoft Lync with CIC from Interactive Intelligence, they bring the enterprise and the contact center together.
Functionality. Integration. Deployment models. Risks. TCO. Benefits to expect. When does it make sense to consider a cloud-based contact center, versus a premise-based solution? A move to the cloud is a critical decision for any business.
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