The Self-Service Revolution Ignites the Customer Experience

Today, the Self-Service Revolution has advanced beyond pumping gas and airline tickets. It has added an option to customer support. The traditional mode of support was to pick up the phone and ask for help. Today there are multiple options. They still include the phone, but now there is also instant chat or messaging, email, frequently asked question pages on a website, videos on YouTube and more.

 

Genesys CX17 is the NEW G-Force & Interactions! Join Us!

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