Professional Services: Cloud Sticking Point?

Having attended Interactive Intelligence's Interactions 2016 conference this week, I've heard a lot of grand, sweeping statements from on high about disruptive forces, exponential change, and the cloud imperative. No surprise, really, given Interactive's decision to disrupt itself, undertake "massively transformational change," and, as CEO Don Brown told attendees, "launch a clean-slate design of a multitenant cloud solution," as the company did when engineering its PureCloud solution over the past several years.

Date: June 9, 2016



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