How WebRTC is Changing the Game in Contact Centers for Customers and Companies

 

Improved interactions with customers and greater internal efficiency has always been the promise of WebRTC and with the standard solidifying and Microsoft and Apple getting on board, businesses are now really starting to take advantage of it. Xander Dumaine, senior software engineer at Interactive Intelligence and Kevin Gulley get into the details of where WebRTC is headed, the benefits to businesses and customers and why Interactive Intelligence has moved quickly to deploy their Contact Center solution as a WebRTC native application. 

Date: June 1, 2016

 

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