Five Customer Engagement Trends Impacting Contact Centers in 2016

Get actionable advice for the contact center. 
And give your customers the effortless experience they demand.


Follow this discussion as four industry experts conquer five customer engagement trends that will have a sizeable influence on contact centers in 2016.

  • ART SCHOELLER – Vice President and Principal Analyst at Forrester Research
  • TIM PASSIOS – Vice President of Solutions Marketing for Interactive Intelligence
  • SHEILA MCGEE-SMITH – Founder and Principal Analyst of McGee-Smith Analytics
  • DON VAN DOREN – Founder and President of Vanguard Communications


Discover the forces behind the trends and why they matter. You will also learn how to effectively prepare your contact center for transformation – and how to budget for it.

Guest speaker, Art Schoeller, will join Tim Passios to lead the presentation. A live Q&A session will follow with panelists Sheila McGee-Smith and Don Van Doren.


Webinar - On-Demand

Genesys CX17 is the NEW G-Force & Interactions! Join Us!