5 Ways eCommerce Business can Improve Customer Service

As more consumers, especially millennials, shop online, whether from a laptop computer or a mobile device, ecommerce retailers and service businesses have had to adjust their customer service strategy. Instead of adhering to the traditional reactive customer service model – waiting for customers to contact them – online retailers have taken a more proactive approach, engaging customers on a variety of channels. 
Date: March 2, 2016 


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