One Platform, Endless Possibilities
The PureCloud Platform provides the foundation for the future of communication. Whether you want to spur teamwork on Collaborate or connect to your customers with PureCloud, our customer engagement platform offers the strength and flexibility to make it happen.
The PureCloud Platform is the First Cloud Contact Center to use Microservice Architecture
What’s the significance of Microservice Architecture?
We won’t name names, but most other cloud applications are monolithic. A failure in one area can have a devastating impact on others, causing massive service outages for customers.
The PureCloud Platform is the first cloud platform built using microservice architecture atop Amazon Web Services. Each microservice operates independently, so one failure won’t set off a domino effect.
Outage worries will never keep you awake again.
Our PureCloud Platform delivers
- Immediate, continual delivery of new features
- Unwavering reliability
- Unbeatable scalability across channels and agents
- Incredible simplicity
Continuous, reliable service even if your Internet goes down
When your contact center offers critical services, down time is not something you can afford. Stay in operation even during internet outages with the PureCloud Edge™.
The Edge provides basic PBX, IVR, ACD, call recording, and more. Simply install our cloud-managed appliance on your network to ensure continuous, reliable service.
Integrate your solutions simply and seamlessly
Relieve your integration headache
One of the drawbacks of other cloud services is that they can’t synchronize with your internal systems, such as Active Directory and Exchange.
That means you have to separately create, delete, and administer users. Integration with CRMs, such as Salesforce and Zendesk, can require extensive customization and become a maintenance headache.
The PureCloud Platform solves these problems with a brilliant approach called PureCloud Bridge™.
The Bridge is a software appliance that can be installed on your network or in the cloud, for simple and secure integration.
Over the past twenty years, we’ve learned a few things about best practices for your call center.
So, we built those best practices right into the PureCloud Platform so you don’t have to. This allows you to deploy in hours, instead of weeks and months.
We allow you to choose from a variety of tried and true approaches, and turn them on with the click of a button. Whether you prefer skills-based routing, cherry-picking, or advanced bullseye routing, we’ve got you covered.
The PureCloud Platform includes easy-to-use policy managers for document management, recording retention, call handling, and many other critical aspects of customer engagement.
You can get up and running in hours with
- Easy sign-up
- Simple telco connectivity
- Zero-client-footprint web interface
- Built-in best practices
Simple, flexible, no-risk payment terms
Other cloud vendors want to lock you into long-term contracts. They hide behind a complex pricing structure that enables them to charge extra for key services. We decided early on to take a different approach: keep it simple.
Pay for what you use
We took a straightforward approach to our pricing structure. You only pay for what you use, and nothing more.
No contract or commitment
Having commitment anxiety? No worries. We don’t ask for any guarantees. There are no penalties, whether you stay 12 days or 12 years.
Quit whenever you like
We’re sure you’re going to love our PureCloud Platform. But if you don’t, that’s okay! You can cut off services at any time. No pressure. No hassle.
One of the most secure cloud platforms on the market
The PureCloud Platform offers enterprise-grade security with certifications in hand or in progress ranging from SSAE-16 to HIPAA to PCI to FEDRAMP. Interactive Intelligence is proud to have created one of the few communication systems certified by the U.S. Department of Defense and to be in use by multiple national security agencies around the world.
The widest range of functionality on the market
We invested in designing and developing our own technologies
so you don’t have to pay for third-party features.
Here's what our hard work gets you
- Multi-lingual speech recognition
- Speech analytics
- Call recording
- Workforce management
- Co-browsing and tons more
GENESYS ACQUIRES INTERACTIVE INTELLIGENCE