Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience. Savvy customers expect that you will meet them where they are, when they need you, and with the highest quality, informed service.
Easily coordinate data between your contact center, CRM, and support software
Integrations should feel effortless, for both your customer and your agent.
Interactive Intelligence integrations work with applications across your company to share information seamlessly. Increase your first-answer resolution rates by using caller ID to pull customer information from your CRM. Save time by sharing internal and external data across all your communication, customer and IT systems. And because integrations are built in, connection is simple and intuitive.
We believe that you should be able to keep your data in your existing systems, but also be able to easily update that data if and when you get better information — through a system where you control the sync rules.
Customer Interaction Center (CIC) Integrations
With Customer Interation Center integrations, you can be sure your conact center solution works well with other solutions you may use. We protect your existing investments in workforce management software and technology with pre-packed integtrations that hook into your current solution.
We gain the cost-savings and 24x7 support of a hosted solution, while we maintain control over our contact center applications. This is critical so we can rapidly adapt to changing business requirements while only paying for what we need. The result is superior value and unmatched customer service.
— New Era Tickets
GENESYS ACQUIRES INTERACTIVE INTELLIGENCE