Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience. Savvy customers expect that you will meet them where they are, when they need you, and with the highest quality, informed service.
Sync Data into PureCloud from Your Existing Systems, and from PureCloud into other customer support software
Any modern business uses a variety of systems for different business processes.
We believe that you should be able to keep your data in your existing systems, but also be able to easily update that data if and when you get better information - through a system where you control the sync rules.
PureCloud has powerful data syncing for both cloud-to-cloud and cloud-to-on-premises data - with tailored rules that you set up and control which systems are in control of fields, and an extensible data model to add new information to people, groups, locations, the list goes on.
We have a variety of different ways to synchronize data and bring external data into PureCloud views for customer agents, and we are adding more continuously. PureCloud also has full developer documentation for our Public REST APIs so you can create your own systems, including open source sample projects via GitHub.
PureCloud Integrations Gallery
Get a connected, powerful customer experience ecosystem with PureCloud. Add value to your business with integrations to Salesforce, Zendesk, Microsoft, Workday, and many more industry leading business systems!
We can’t say enough about the value our PureCloud® services have brought us – from improved service to increased efficiencies. It will certainly be a selling point in the future as we potentially expand the properties we service.
— Universal Protection Service
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