Resources


 

Townsville City Council

Workforce optimisation, predictive/blended dialing, recording and customer feedback management dramatically improve...

Case Study

Sureway

To support a rapidly growing business and replace unsuitable phone system Sureway deployed PureCloud 2. 

Case Study
 
 

Cost Benefits of Cloud Software

When comparing the cost of ownership of contact centre infrastructure (premise-based technology vs cloud-based...

Industry Research Paper
 

Keep Your Customers Interested

In our webinar, “Five Customer Engagement Trends Impacting Contact Centres in 2016,” we cover the top 5 industry...

Webinar On-Demand

Queensland Country Credit Union

Financial Service Organisation Deploys Communications-as-a- Service Solution to Streamline Contact Centre Operations

Case Study
 

Hadoop the Shard!

PureCloud is a true cloud platform, but what does that really mean? There are significant differences between...

eBook
 

GENESYS ACQUIRES INTERACTIVE INTELLIGENCE

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