Customer Case Studies


Datacom

Datacom Reduces Costs and Improves Customer Service Using All-in-One IP Communications Software Suite

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Massey University

Future Proofing the collegiate contact centre with CIC 4.0

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MetService

MetService Deploys IP-based Communications Solution to Provide Mission-Critical Service

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ClubHouze

ClubHouze Streamlines Operations with Integrated Contact Center and Customer Experience Solutions

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Computershare

Global Financial Services Firm Enhances Operational Efficiencies and Customer Response Time Using Bundled...

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ezispeak™

ezispeak™ introduces Interpreting On Demand™, hopes to transform the marketplace.

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World Vision Australia

World Vision Calls on Interactive Intelligence for Improved Call Centre Management

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Queensland Country Credit Union

Financial Service Organisation Deploys Communications-as-a- Service Solution to Streamline Contact Centre Operations

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Sureway

To support a rapidly growing business and replace unsuitable phone system Sureway deployed PureCloud 2. 

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Townsville City Council

Workforce optimisation, predictive/blended dialing, recording and customer feedback management dramatically improve...

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GENESYS ACQUIRES INTERACTIVE INTELLIGENCE

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