Contact Center Consulting

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A true business partner to improve your contact center’s performance

You want to make sure your contact center delivers a superior customer experience. That means you need proven contact center processes and practices to complement and support your technology solution. The Interactive Intelligence Contact Center Consulting team can help. Every member of our tenured team brings a breadth and depth of industry knowledge, practical expertise and passion to every customer engagement.

Create a world-class contact center

Our Consulting team can help you take a critical and constructive view of how your contact center functions — what it does well, and what it can do better. More than consulting, we become your business partner in defining and implementing the strategic and tactical processes that will make yours a world-class contact center.

Learn more about CCC

Want to know more? Send us an email to inquire about our services and custom consulting solutions.

Value through experience

Each Consultant on the CCC team offers more than 15 years management and consulting experience in the contact center industry. It’s this collective experience that enables our team to provide:

  • A solid understanding of contact center principles and methodologies and their real-world application.
  • Extensive vertical industry experience in financial services, healthcare, retail, outsourcing, insurance, and more.
  • Subject matter expertise within specific solution areas: strategy, workforce management, contact center operations, process and workflow design, training, and quality monitoring.

Meet our team of Consultants:


 

Marilyn Saulnier
Principal Consultant

Malcolm Angell
Adrian Bethell
Chip Funk
Rebecca Gibson
Todd Marthaler
Scott Murphy
Chuck Rasmussen
Chuck Swain
Eric Taillefer

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