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Interactive Intelligence® Receives ISO 9001 Certification

Interactive Intelligence has been certified to ISO 9001 since 2004. The ISO 9001 standard, published by the International Organization for Standardization, is an international reference for quality management requirements and continuous improvement of business-to-business interactions. The ISO 9001 standard provides a tried and tested framework for taking a systematic approach to managing an organization's processes so that it consistently turns out products and services that satisfy customer expectations.

About the ISO 9001 standard
The ISO 9001 standard is an international reference for quality management requirements and continuous improvement in business-to-business dealings. It is a generic standard that can be applied across all industries, regardless of the product or service delivered. The standard refers to an organization's structure for managing its processes or activities that transform inputs of resources into a product or service to meet customized objectives, such as satisfying customer quality requirements.

Companies' compliance to ISO standards are certified by third-party audit and registration organizations, such as QMI. For more information about QMI, visit

The International Organization for Standardization (ISO) was established in 1947 with the mission of contributing to economic and social progress. ISO's international standards and deliverables were designed to support the following: facilitation of global trade; improvements to quality, safety and security; environmental and consumer protection, including the rational use of natural resources; and global dissemination of technologies and good practices.

The ISO is currently an association of approximately 149 national standards bodies, which each represent their own country. ISO employs a system of technical committees, sub-committees and working groups to develop international standards. For more information about ISO, visit

Current ISO 9001 certificate

Interactive Intelligence ISO certificates:

Visit the following Web site to access and search the database of ISO 9001 certificates, including the certificate for Interactive Intelligence.

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