Events

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Help Desk Institute

Tuesday, April 12, 2016 to Friday, April 15, 2016
Location: Omni Downtown – Nashville, TN
Tradeshow
 

CS Week

Tuesday, April 26, 2016 to Friday, April 29, 2016
Location: Phoenix Convention Center - Phoenix, AZ
Booth Number: 109
 

CRS

Wednesday, May 11, 2016 to Friday, May 13, 2016
Location: Four Seasons - Las Vegas, NV
Booth Number: 31
 
 

Staffing and Budgeting in an Age of Continuous Planning

Tuesday, May 17, 2016 - 2:00pm
So how do you plan in this ever changing environment? In this session, we’ll discuss ways to handle staff planning and budgeting when forecasts are changing, we’ll touch on technolo...
 

Verint Engage Conference

Tuesday, May 24, 2016 to Friday, May 27, 2016
Location: Hilton Chicago - Chicago, IL
Booth Number: TBD
Sponsorship: Bronze

INTERACTIONS 2016

Monday, June 6, 2016 to Thursday, June 9, 2016
INTERACTIONS 2016 will be held at the JW MARRIOTT in downtown Indianapolis, IN.
REIMAGINE YOUR FUTURE To thrive in the new, disruptive economy, you must prepare yourself an...
 
 

IASA

Sunday, June 12, 2016 to Wednesday, June 15, 2016
Location: Henry B. Gonzalez Convention Center - San Antonio, TX
Booth Number: 1024
Tradeshow

ACA

Thursday, June 16, 2016 to Saturday, June 18, 2016
Location: Hyatt Regency - Denver, Colorado
Tradeshow
 
 

Call Center Week

Monday, June 27, 2016 to Friday, July 1, 2016
Location: Mirage - Las Vegas, NV Booth Number: TBD Sponsorship: Diamond
Tradeshow

What-If, Cost Versus Service, and Variance Analysis

Tuesday, August 9, 2016 - 2:00pm
Let’s face it, a lot of what passes for contact center analysis is somewhat of a swag. Our analytic tools- mostly data analysis and an Erlang spreadsheet- are cumbersome, slow, infl...
 

Collect 2016

Sunday, August 21, 2016 to Tuesday, August 23, 2016
Join the Interactive Intelligence team and your industry colleagues for the 2nd annual Collect 2016 conference.  Spend three days learning, networking, and enjoying the beautif...
Special Event
 
 

The Four Components of a Great Workforce Process

Tuesday, September 27, 2016 - 2:00pm
It is pretty well known as a contact center best practice that the best workforce management process consists of solid forecasting, strategic planning, and scheduling/real-time mana...

Dreamforce

Tuesday, October 4, 2016 to Friday, October 7, 2016
Location: Moscone - San Francisco, CA
Booth Number: TBD
Sponsorship: Bronze
Tradeshow
 

Omnichannel Implementation Best Practices

WHY ATTEND? With the proliferation of digital channels and rising customer expectations, the stakes have been raised. Businesses that fail to provide consistent an...
Webinar - On-Demand