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ICMI 2016

Tuesday, October 25, 2016 to Thursday, October 27, 2016
Special Event

5 in 5: Technologies That Will Disrupt Customer Service by 2021

Tuesday, October 25, 2016 -
11:00am to 12:00pm
The way you’re servicing customers today is not how you’ll be doing it five years from now. By 2021 there will be more social sites, apps, and connections than ever, making the futu...
Webinar - Live

All Things Open

Wednesday, October 26, 2016 to Thursday, October 27, 2016
Raleigh Convention Center | Raleigh, NC   
Special Event

Building a Superior Patient Experience in an Era of Immediacy

Wednesday, November 2, 2016 -
1:00pm to 2:00pm
Patients now judge interactions with their doctor, hospital, and insurance company based on their latest experience with Uber or Amazon. In this ultra-connected era, customer expect...
Webinar - Live

AWS re:Invent

Monday, November 28, 2016 to Friday, December 2, 2016
Las Vegas Convention Center | Las Vegas, NV
Booth # 2638 
Silver Sponsor  
Special Event

Hitting Revenue and Cost Targets with WFO

Whether you run a sales or a service only operation, for all companies managing the bottom line is a top operational priority. As organizations grow and complexity increases, hittin...
Webinar - On-Demand

Are Spreadsheets Consuming Your Planning Process?

In a recent report, Ventana Research found that when it comes to contact center planning, reporting, and analysis 75% of your efforts are wasted. The culprits? Rekeying and manual d...
Webinar - On-Demand

Contact Center Collections Analytics

Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance. But it is also easy to make analytic mistakes. Du...
Webinar - On-Demand

Omnichannel Implementation Best Practices

With the proliferation of digital channels and rising customer expectations, the stakes have been raised. Businesses that fail to provide consistent and contextual experiences acros...
Webinar - On-Demand

How to Optimize Multichannel Support

Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization. However, this can be diff...
Webinar - On-Demand