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Tuesday, September 20, 2016 to Thursday, September 22, 2016
Nashville Marriott at Vanderbilt University | Nashville, TN 
Platinum Sponsor  
Special Event


Tuesday, October 4, 2016 to Friday, October 7, 2016
Location: Moscone - San Francisco, CA
Booth Number: TBD
Sponsorship: Bronze

ICMI Contact Center Demo

Tuesday, October 25, 2016 to Thursday, October 27, 2016
Intercontinental | Dallas, TX 
Booth # 611
Register with the code JpuRsB91 to receive 25% off your registration!  
Special Event

All Things Open

Wednesday, October 26, 2016 to Thursday, October 27, 2016
Raleigh Convention Center | Raleigh, NC   
Special Event

AWS re:Invent

Monday, November 28, 2016 to Friday, December 2, 2016
Las Vegas Convention Center | Las Vegas, NV
Booth # 2638 
Silver Sponsor  
Special Event

Hitting Revenue and Cost Targets with WFO

Whether you run a sales or a service only operation, for all companies managing the bottom line is a top operational priority. As organizations grow and complexity increases, hittin...
Webinar - On-Demand

Are Spreadsheets Consuming Your Planning Process?

In a recent report, Ventana Research found that when it comes to contact center planning, reporting, and analysis 75% of your efforts are wasted. The culprits? Rekeying and manual d...
Webinar - On-Demand

Contact Center Collections Analytics

Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance. But it is also easy to make analytic mistakes. Du...
Webinar - On-Demand

Omnichannel Implementation Best Practices

With the proliferation of digital channels and rising customer expectations, the stakes have been raised. Businesses that fail to provide consistent and contextual experiences acros...
Webinar - On-Demand

How to Optimize Multichannel Support

Smart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization. However, this can be diff...
Webinar - On-Demand