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Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Report
A recognized leader seven years in a row.
Gartner Magic Quadrant Contact Center as a Service (CCaaS), North America
The 1st annual report for this segment.
Chat agent productivity increased by 25%
Abandonment rate dropped 80%
2,300 employees worldwide
Fast technology roll-out
Enables agents to work from home
Saved more than $70,000
Offloaded 1000 agent calls weekly via IVR
Reduced critical ticket response time to less than an hour
Response time reduced up to 66%
Handle time dropped 50% post-deployment
More than 30% cost reduction
Increased reporting, flexibility