Seamlessly engage your customers in every interaction

Deliver a consistent customer experience across every contact channel.

Leaders in Customer Engagement

We’ve been building market-leading contact center software for more than twenty years.

PureCloud Engage

For ultimate flexibility and innovation

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Customer Interaction Center

For ultimate control and customization

/customer-engagement/call-center-software

How can we help you start your success story?

Choose an option below and we'll show you how we can positively impact your business.

You're working with a proven innovator

The only recognized leader in both reports

Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Report

A recognized leader seven years in a row.

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Gartner Magic Quadrant Contact Center as a Service (CCaaS), North America

The 1st annual report for this segment.

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Make the most of every interaction

Connect customers to the right agent, no matter which contact channel they choose.
Deploy advanced self-service options, including speech recognition.
Optimize the performance of your workforce.

Gain detailed visibility into your operations, in real-time and historically.
Respond to customer needs proactively.
Give agents access to information they need to better serve customers.
Streamline and improve business processes.

Solutions in action

Across the globe our customers use Interactive Intelligence in innovative ways.

100+ agents

Chat agent productivity increased by 25%

Abandonment rate dropped 80%

2,300 employees worldwide

Fast technology roll-out

Enables agents to work from home

Saved more than $70,000

Offloaded 1000 agent calls weekly via IVR

Reduced critical ticket response time to less than an hour

170 agents

Response time reduced up to 66%

Handle time dropped 50% post-deployment

1400 employees

More than 30% cost reduction

Increased reporting, flexibility