Call centre software is what other vendors offer. With the unified IP business communications offering from Interactive Intelligence, your business gets complete solutions. A complete contact centre platform for multichannel interactions, offered with a choice of deployment models – as a cloud-based service, on-premise, or a managed service where we do it all. Unified Communications that extends scalable, application-rich IP PBX and messaging functionality throughout the enterprise. Business process automation to automate multi-step people-centric processes, and document management solutions to handle even the most extensive information volumes. Our industry solutions are complete and tailored with expertise in accounts receivable management, financial institutions, government agencies, the insurance industry, and outsourcers.
For your contact centre, your enterprise and your remote and mobile workforce, our SIP-based all-in-one IP platform unifies communications as well as your business. It provides an alternative to the complexity of hardware-centric, multipoint systems. With a single integrated platform, you get ACD and multichannel queuing, IP PBX capability, screen and call recording, predictive dialing, voice mail and unified messaging, business process automation, document management, interactive voice response (IVR), speech recognition, workforce management, voice over IP (VoIP), and eServices. One very innovative platform. One vendor.
At Interactive Intelligence, it’s what we do.