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Interactive Intelligence

Innovation. Experience. Value.
Delivering the complete solution

Testimonial

Customer Success Story
Hear how African bank used CIC to focus on customers

4.0

The next wave of intelligent business communications

 

  • Speech Analytics
  • Increased scalability
  • Cloud and web portal
  • Find out more

 

Resource library
Access our whitepapers, guides, downloads, and research...

Whitepapers

Whitepapers

Our extensive library of product related Whitepapers give valuable insight.

Practical Guides

Practical Guides

Help your business gain maximum advantage from your infrastructure with our suite of guides.

Research Papers

Research Papers

3rd party research documents to bring you up to speed on technology developments and trends

Product Demos

Product Demos

Register with us for a product demo and see what our solutions can do for your business.

Case Studies

Case Studies

Search our list of case studies and find out how companies improved their business by using our solutions.

Product Literature

Product Literature

Find additional information in our product brochures.

Other vendors offer call centre software

With Interactive Intelligence, your business gets complete solutions.

An all-in-one contact centre platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service where we do it all. Unified Communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes and visibility into operations, and content-inner management to handle even the most extensive information volumes.

From a single integrated platform, your business also will benefits from all this. ACD. Multichannel queuing. IP PBX functionality and voice over IP (VoIP). Predictive dialing. Call recording. Screen recording. Speech analytics. Workforce management. Voice mail, unified messaging, interactive voice response (IVR), and eServices.

At Interactive Intelligence, it is what we do.

Current news & events

20 Aug 2014
Interactive Intelligence driving the customer service experience for The Car Finance Company Read more...

26 Feb 2014
Interactive Intelligence is just the fit for Next Read more...