Solutions for IP Business Communications

All-in-One from Day One
Interactive Intelligence has taken a unified approach to business communications since 1997, when it first introduced an all-in-one multi-channel software platform to replace multi-point legacy systems and the complexity that comes with them.

Today for the contact centre and enterprise, our innovative standards-based IP platform unifies every aspect of business communications — allowing your business to manage multimedia interactions, enhance workforce mobility, improve security and more broadly integrate to the systems and end-user devices your business relies on.

Solutions for better IP business communications. Only from Interactive Intelligence.

 

More than just dial tone
Support 100 to 15,000 users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications. With more than just dial tone, your users, agents, workgroups and mobile and remote employees get a total solution for:

• PBX / IP PBX
• Unified Communications
• Desktop Interaction Control
• Voice Conferencing
• Voice mail and messaging
• Contact centre features

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All-in-one contact centre solution
Get everything your contact centre needs to offer consistent, world-class service in a single pre-integrated application suite. On premise, or deployed as a hosted service, use our all-in-one platform to support from 25 to 5,000 agents or more, optimising performance with:

• ACD multimedia queuing
• Speech-enabled IVR
• Outbound dialling
• Workforce management
• Quality monitoring
• Recording and tracking

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Enterprise messaging versatility
Use a single standards-based IP messaging platform to replace end-of-life voice mail systems, migrate to unified messaging, and support from 100 user mailboxes to hundreds of thousands. With simple licensing, you can scale users to meet their precise messaging needs, including:

• Voice Mail
• Fax Server and Desktop Faxing
• Unified Messaging
• Voice Conferencing
• Speech-enabled IVR

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