DRL Wins European Call Centre & Customer Service Award for Best Customer Service
19th October 2011 – London, UK: The UK’s largest online kitchen appliance retailer, DRL, receives the accolade of ‘Best Customer Service Operation’ from the inaugural European Call Centre & Customer Service Awards Ceremony.
The most innovative companies in customer service were revealed on Tuesday night at the lavish awards ceremony held at the London Hilton. The event saw the coming together of the European Call Centre Awards and the National Customer Service Awards for the very first time, in what the head judge Claudia Hathway deemed, “a successful move to create one single event that celebrates the best and the brightest the industry has to offer."
The ‘Best Customer Service Operation’ award recognises DRL’s obsession with delighting customers and ability to retain loyal customers. Kevin Monk, Director of Operations at DRL, says: “We are constantly striving for perfection when it comes to customer service, so to be rewarded for our efforts is a great testament to everyone within the business. It is important that we continue to look for new ways to give our customers the best possible experience when they buy from one of our websites.” We use Interactive Intelligence’s CIC 3.0 software to cleverly manage incoming calls from our customers, which helps drive improvements in the services we offer our customers and the way in which they’re delivered. Employees at all levels truly have the customer at heart, and going that extra mile is an everyday occurrence.”
“DRL is a great example of how modern businesses are taking advantage of the latest in communications technology to demonstrate their responsiveness to customers while keeping careful control over their contact centre costs,” said Dave Paulding of Interactive Intelligence. “We are delighted that DRL has been recognised by Europe's biggest and most prestigious awards ceremony for the contact centre industry and long may they continue to keep happy customers,” concludes Dave Paulding.
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Notes to Editors
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company employs approximately 900 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000![]( "Call: +1 317.872.3000")
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About DRL
DRL was established in 2000 as an online white goods retailer and in 2009 acquired Expert Logistics; they now benefit from their own dedicated delivery fleet and employ over 420 people in their Bolton & Radcliffe based offices. The company’s client list includes Boots, Marks and Spencer, Next, House of Fraser, Debenhams, B&Q, Argos, Empire Direct, Screwfix and Shop Direct, as well as distribution clients such as Tesco. DRL also has its own retail websites, Appliances Online and Appliance Deals and customer review site, Appliance Reviews. In 2008 DRL was ranked 28th in The Times Fast Track 100 for sales growth and in 2011 the company was placed 63rd in The Times list of the 100 Best Companies to Work For.
PR Contact:
Alexia El Merhebi
DRL Limited
+44(0) 330 123 9316
alexia.elmerhebi@drllimited.co.uk